Lockdown Browser for Grayson College

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Getting Started:

Grayson College Lockdown Browser is available on the first day of class.
Download the Grayson College Lockdown Browser from the link located inside of Canvas.
Do not download Lockdown Browser from Google, any other link, or webstore.
Lockdown Browser does not work on cell phones.

Download and Install Lockdown Browser for Grayson College

System Requirements:

Windows 11 and 10: Details
Mac: macOS 11 to 15.0+
- Mac v10 is not supported by Respondus.
iOS: 12.0+ (iPad only). Must have a compatible LMS integration. Details.

Instructions to download and install the Grayson College Lockdown Browser for non-Chromebook devices:

Login to MyViking
Click on Canvas
Locate the quiz that requires Lockdown Browser
Click on "Take the Quiz"
Click "Download Respondus Lockdown Browser" link
Click "Install Now" and the file will download to your computer
Close your browser
Open the "Downloads" folder on your computer
Locate and double click on the LockDownBrowser.exe file to open it
Follow the prompts to install
Locate and double click the LockDownBrowser icon on your desktop to open it
Click "Close Process" to close all open programs
Lockdown Browser will open and prompt you to login to MyViking
Locate and access your quiz within Canvas
After you submit your quiz, close Lockdown Browser and return to a normal browser to continue.

Windows / Microsoft: "S Mode"

If your laptop is in "S mode" you will not be able to install Lockdown Browser until you remove the "S mode" restriction. You will need to install an app from the app store following theses steps:

Link: Video Instructions

Open Settings: Press the Win + I keys or click the Start Menu and select Settings.
Navigate to Activation: In the Settings window, go to System, then select Activation.
Find the S Mode Link: Look for the section related to S mode. You'll see a link that says "Go to the Store" or similar; make sure you click the one under "Switch out of S mode," not "Upgrade your edition of Windows".
Confirm in Microsoft Store: The Microsoft Store will open to a page titled "Switch out of S mode".
Get the Switch: Click the "Get" button on that page.
Complete the Process: Follow the on-screen prompts to confirm. You'll see a message saying you're all set, and you can now install apps from other sources.

Once you have removed "S mode" you can get the appropriate install files for LockDown browser from the link in the quiz.

Lockdown Broswer for Chromebook

Installing the Chromebook Browser Extension

You will NOT be able to search for the app directly from the Chrome web store.

Chromebook System Requirements: Details

To install the browser extension to a student-owned Chromebook:

Login to MyViking
Click on "Canvas"
Click on the Lockdown Browser link in the exam.
The Lockdown Browser installation link will direct you to the Chrome web store.
Select “Add to Chrome” to install the Lockdown Browser Extension.

Error: Unable to Enter Locked Mode

Error Message: Unable to enter locked mode. You must select Yes on the "Confirm App Self-Lock: dialog to continue. Please try again.

Resolution: There is a hidden dialog box behind the Canvas page that you need to click "Yes" on the dialog box.

Bring the Hidden Dialog to the Front
1. Press Alt + Tab (Windows) or Command + Tab (Mac) repeatedly to see if the “Confirm App Self-Lock” dialog is open behind other windows.
2. If you find it, click Yes to proceed.
Close Conflicting Software
- LockDown Browser refuses to continue if other applications are open that could interfere. Before starting:
1. Close all other programs — browsers, Zoom, Discord, Spotify, etc.
2. Exit or disable background tools like:
  - Screen recorders or capture tools (OBS, Xbox Game Bar)
  - Chat or overlay apps (Teams, Slack, Steam overlay)
  - Antivirus pop-ups or update prompts
3. Restart your computer and try launching LockDown Browser again.
Run as Administrator (Windows)
1. Right-click the LockDown Browser shortcut → Run as administrator.
- This ensures it can present and confirm the “Self-Lock” dialog properly.
Allow the Dialog Through Windows Settings
- Sometimes the User Account Control (UAC) or Windows focus settings block system dialogs:
1. Go to Control Panel → User Accounts → Change User Account Control settings.
2. Make sure the slider isn’t set to “Never notify.”
3. Restart and try again.

Help with Grayson College Lockdown Browser

For assistance with Grayson College Lockdown Browser, please submit a ticket through Canvas.

Login to MyViking
Click on "Canvas"
Click on "Help" on the left navigation menu
Click on "Report a Problem"
Enter Subject, Description, and How is this affecting you information
Click "Submit Ticket"