Google Authenticator - Multi-Factor Authentication - Student

Getting Started:

What is Multi-Factor Authentication or Two-Factor Authentication (2FA)?

Two-factor authentication (MFA or 2FA) adds an extra layer of security to your account login by requiring two types of authentication. Mobile phone 2FA has become the industry standard, as most people carry their mobile phones at all times.

Grayson College only supports Google Authenticator for student accounts.

• Does not apply to employee accounts.  Employees are encouraged use Duo Mobile.

Download and Install:

Android (Google PlayStore):

• Google Authenticator App

iPhone & iPad (Apple App Store):

• Google Authenticator App
  •  To use Google Authenticator on iPhone or iPad, you need the latest operating system for your device.

Instructions:

1. On a computer, login to MyViking
2. On your mobile phone, download and install Google Authenticator using the APP STORE
3. On your mobile phone, open Google Authenticator
4. Tap the + in the bottom right corner
5. Select "Scan a QR code"
6. Using your mobile phone, scan the QR code displayed on your computer
7. A 6 digit number will display on your phone
8. Enter the 6 digit number on your computer in the "Code" field

Note: Do not enter the Setup Key in the Code field

Delete Google Authenticator codes from your phone:

Have you recently selected to "Reset TOTP" and need to re-setup Google Authenticator with your Grayson College MyViking account?

Do you have too many old Google Authenticator accounts listed on your Google Authenticator app page?

Android

1. Open Google Authenticator
2. Locate the code associated with your username (Example: Google Authenticator: username)
   • NOT THE PROFILE Account in the top right corner
3. Swipe left on the account to delete it
4. Clear your browser history, cache and cookies
5. Login to MyViking to prompt the Google Authenticator QR code setup page.  Follow the "Instructions" provided above.

Troubleshooting:

Fix common issues with Google 2-Step Verification

• Lost or stolen phone - Submit a ticket
• My security key was lost or stolen
• If you have another second step
• If you don’t have another second step or forgot your password
• Require a security key as your second step
• You didn't get a verification code
• My Google Authenticator codes don’t work

Need more help? Submit a ticket!