Google Authenticator - Multi-Factor Authentication - Student

Getting Started:

What is Multi-Factor Authentication or Two-Factor Authentication (2FA)?

Two-factor authentication (MFA or 2FA) adds an extra layer of security to your account login by requiring two types of authentication. Mobile phone 2FA has become the industry standard, as most people carry their mobile phones at all times.

Grayson College only supports Google Authenticator for student accounts.

• Does not apply to employee accounts.  Employees are encouraged use Duo Mobile.

Download and Install: 

Do not sign in to Google Authenticator with your student email address.  Please use a PERSONAL account.

Android (Google PlayStore):

• Google Authenticator App

iPhone & iPad (Apple App Store):

• Google Authenticator App
  •  To use Google Authenticator on iPhone or iPad, you need the latest operating system for your device.

Instructions:

1. On a computer, login to MyViking
2. On your mobile phone, download and install Google Authenticator using the APP STORE
3. On your mobile phone, open Google Authenticator
4. Tap the + in the bottom right corner
5. Select "Scan a QR code"
6. Using your mobile phone, scan the QR code displayed on your computer
7. A 6 digit number will display on your phone.  DO NOT DELETE THIS CODE.  The code will refresh each time you login.
8. Enter the 6 digit number on your computer in the "Code" field

Important:

• Do not sign in to Google Authenticator with your student email address.  Please use a PERSONAL account.
• Do not enter the Setup Key in the Code field.
• Do not swipe (delete) the code on your phone. The code will automatically refresh each time to you login.
• Be sure to download "Google Authenticator". Do not use a different authenticator.  If it asks you to pay, you have the wrong authenticator downloaded.
• Do not use your phone camera to scan the QR code.  Use the Google Authenticator app to scan the QR code.
• You will only scan a QR code once.  After that, you will enter the 6 digit number (code) into the Code field, after you enter your username and password.

Delete Google Authenticator codes from your phone:

If you delete (swipe or Reset TOTP) the Google Authenticator code from your phone, you will not be able to login to MyViking. 

Have you recently selected to "Reset TOTP" and need to re-setup Google Authenticator with your Grayson College MyViking account?

Do you have too many old codes listed on your Google Authenticator app?

Android

1. Open Google Authenticator
2. Locate the code associated with your username (Example: Google Authenticator: username)
   • NOT THE PROFILE Account in the top right corner
3. Swipe left on the account to delete it or long-press on the code to access the menu, then click the trash-can icon to delete
4. Clear your browser history, cache and cookies
5. Login to MyViking to prompt the Google Authenticator QR code setup page.  Follow the "Instructions" provided above.

Troubleshooting:

Fix common issues with Google 2-Step Verification

• Lost or stolen phone
• If you have another second step
• If you don’t have another second step or forgot your password
• Require a security key as your second step
• You didn't get a verification code
• My Google Authenticator codes don’t work
  • If you encounter other issues, such as a code not working, try restarting your device.  Also, chech the time on your device to ensure it is accurate. Time discrepancies can cause codes to be invalid.

Need more help? Submit a ticket!