DUO Mobile App (Two Factor Authentication)

ACTIVATE

If you do not have a mobile phone on file you must activate your Duo Mobile account.

Please complete the following steps IN ORDER.

Step 1: Using a laptop/computer

1. Go to: www.grayson.edu
2. Click on MyViking
3. Enter your username and password
   • Avoid using AutoFill
   • First time users must claim their account before logging in.
4. Click Go
5. You will be prompted to set a new password, setup challenge questions, and setup DUO Mobile.
6. Once a QR code appears, then move to step 2 below:

Step 2: Using your cell phone

1. Go to the PlayStore (or the app where you download new apps/games)
2. Search for and download Duo Mobile
   • iPhone: https://itunes.apple.com/us/app/duo-mobile/id422663827
   • Android: https://play.google.com/store/apps/details?id=com.duosecurity.duomobile
3. When prompted, name the new account "Grayson College"
4. When prompted for a QR code, use the QR code displayed on your laptop/computer from Step 1
5. When prompted, select DUO PUSH
6. Follow the on screen instructions to activate the Duo Mobile App.

RE-ACTIVATE

If you do have a mobile phone on file, watch the following step-by-step video to re-activate Duo Mobile.

If your mobile phone number has changed to a new number, please submit a ticket.