NOTE: We strongly recommend adding an alternative phone number or device to your DUO Mobile account before your cell phone is lost/broken or replaced.
Don't have DUO Mobile yet? Install it first by downloading the app through the app store:
iPhone: https://itunes.apple.com/us/app/duo-mobile/id422663827
Android: https://play.google.com/store/apps/details?id=com.duosecurity.duomobile
Activating Duo Mobile:
Log into MyViking from a laptop or desktop computer. You will be prompted with Duo in one of two ways:
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If you do not have a mobile phone on file you will receive the following message. Follow the prompts to activate your Duo Mobile account.
Follow the on screen instructions to activate the Duo Mobile App.
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If you do have a mobile phone on file, watch the following step-by-step video to re-activate Duo Mobile.
If your mobile phone number has changed to a new number, please submit a ticket.
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Access to the physical phone associated with your account/DUO is required to sign in.
Have you recently broke/lost your phone or received a new phone? If so, you may need to reactivate a new device associated with your account. In this situation, it is strongly advised to have an alternative phone number or device setup with your DUO account.
Helpful DUO enrollment guide: https://guide.duo.com/enrollment
Need Help? Submit a ticket through help.grayson.edu
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