DUO Mobile App (Two Factor Authentication)

If you DO NOT have a mobile phone on file you must activate your Duo Mobile account.

Please complete the following steps IN ORDER.

Step 1: Using a laptop/computer

1. Go to: www.grayson.edu
2. Click on MyViking
3. Enter your username and password
   • Avoid using AutoFill
   • First time users must claim their account before logging in.
4. Click Go
5. You will be prompted to set a new password, setup challenge questions, and setup DUO Mobile.
6. Once a QR code appears, then move to Step 2 below:

Step 2: Using your cell phone

1. Go to the PlayStore (or the app where you download new apps/games)
2. Search for and download Duo Mobile
   • iPhone: https://itunes.apple.com/us/app/duo-mobile/id422663827
   • Android: https://play.google.com/store/apps/details?id=com.duosecurity.duomobile
3. When prompted, name the new account "Grayson College"
4. When prompted for a QR code, use the QR code displayed on your laptop/computer from Step 1
5. When prompted, select DUO PUSH
6. Follow the on screen instructions to activate the Duo Mobile App.

If you've previously used DUO with your Grayson College account, but you've recently obtained a new phone with the same phone number or you've uninstalled and reinstalled the DUO Mobile app, watch the following step-by-step video to re-activate Duo Mobile.

If your mobile phone number has changed to a new number, please submit a ticket.