MyViking - Error Messages

 

Error Message Cause Resolution

Login:

Authentication Failed

 Incorrect Username or Password “Forgot My Username”
“Forgot My Password”

Login:

Authentication Failed

 Auto-Fill / auto-populated old information Manually type information into each field.  Avoid Auto-Fill / auto-populated information

Claim My Account:

LOOP (page resets/redirects back to policy page)

 Account has been claimed “Forgot My Username”
“Forgot My Password”

Forgot My Username:

No unique records found

 Information does not match your application/account Enter the PERSONAL email address, name, or student ID number associated with your application/account

Forgot My Password:

Your password can not be retrieved for one of the following reasons

 Incorrect username “Forgot My Username”

Forgot My Password:

Your password can not be retrieved for one of the following reasons

 Account has not been claimed “Claim My Account”

Lookup Student ID:

Bad Request: No student ID found

 Incorrect information entered Enter the username, date of birth, or SSN associated with your application/account
Claim My Account: At least one answer is too short. Minimum length: 3 Challenge question answer is too short. Answers must be at least 3 characters in length.  If two words are used, the first word must be longer than 3 characters.

 

Details

Article ID: 399
Created
Mon 8/16/21 8:32 AM
Modified
Thu 8/3/23 12:10 PM