Getting Started:
Common error messages and solutions.
MyViking Login Errors
| Error Message |
Cause |
Resolution |
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Login: Authentication Failed
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Incorrect Username or Password |
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Login: Authentication Failed
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Auto-Fill / auto-populated old information |
- Manually type information into each field.
- Avoid Auto-Fill / auto-populated information.
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Login: Methods defined in forgot policy has not been enrolled contact admin.
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Challenge Questions and Password glitch |
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Forgot My Password: Your password can not be retrieved for one of the following reasons
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Incorrect username |
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Forgot My Password: Your password can not be retrieved for one of the following reasons
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Account has not been claimed |
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Forgot My Username: No unique records found
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Information does not match our record. |
Enter the PERSONAL email address or Phone Number associated with your account. |
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Claim My Account: At least one answer is too short. Minimum length: 3
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Challenge question answer is too short. |
Answers must be at least 3 characters in length. If two words are used, the first word must be longer than 3 characters. |
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Claim My Account: Missing Claim code and Username
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Incorrect Claim Code |
Check the personal email address you provided on your Grayson College application for email containing your username and Claim Code. If you are unable to find the email containing your Claim Code, please submit a ticket: Start Ticket |
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Canvas Errors
| Error Message |
Cause |
Resolution |
Whoops... Looks like nothing is here! Requested URL is invalid.
Screenshot:
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Browser Cache |
Clear browser cache & cookies.
Try a different browser. |
| Canvas does not have an account for user <your username> |
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Submit a ticket: Start Ticket |
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Student Planner Errors
| Error Message |
Cause |
Resolution |
| Error Message: SAML Login failed. |
Browser Cache |
- Log out, clear browser cache, try login again through MyViking.
- Do not use other URLs, links or shortcuts.
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Need more help? Submit a ticket!