Getting Started:
Common error messages and solutions.
MyViking Login Errors
| Error Message |
Cause |
Resolution |
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Login:
Authentication Failed
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Incorrect Username or Password |
“Forgot My Username”
“Forgot My Password” |
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Login:
Authentication Failed
|
Auto-Fill / auto-populated old information |
Manually type information into each field. Avoid Auto-Fill / auto-populated information |
|
Claim My Account:
LOOP (page resets/redirects back to policy page)
|
Account has been claimed |
“Forgot My Username”
“Forgot My Password” |
|
Forgot My Username:
No unique records found
|
Information does not match your application/account |
Enter the PERSONAL email address, name, or student ID number associated with your application/account |
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Forgot My Password:
Your password can not be retrieved for one of the following reasons
|
Incorrect username |
“Forgot My Username” |
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Forgot My Password:
Your password can not be retrieved for one of the following reasons
|
Account has not been claimed |
“Claim My Account” |
|
Lookup Student ID:
Bad Request: No student ID found
|
Incorrect information entered |
Enter the username, date of birth, or SSN associated with your application/account |
|
Claim My Account:
At least one answer is too short. Minimum length: 3
|
Challenge question answer is too short. |
Answers must be at least 3 characters in length. If two words are used, the first word must be longer than 3 characters. |
Canvas Errors
| Error Message |
Cause |
Resolution |
Whoops... Looks like nothing is here! Requested URL is invalid.
Screenshot:  |
Browser Cache |
Clear browser cache & cookies.
Try a different browser. |
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Student Planner Errors
| Error Message |
Cause |
Resolution |
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Need more help? Submit a ticket!