MyViking - Error Messages

username password authentication claim error message loop employee student account access canvas challenge question help

Error Message	Cause	Resolution
Login: Authentication Failed	Incorrect Username or Password	“Forgot My Username” “Forgot My Password”
Login: Authentication Failed	Auto-Fill / auto-populated old information	Manually type information into each field. Avoid Auto-Fill / auto-populated information
Claim My Account: LOOP (page resets/redirects back to policy page)	Account has been claimed	“Forgot My Username” “Forgot My Password”
Forgot My Username: No unique records found	Information does not match your application/account	Enter the PERSONAL email address, name, or student ID number associated with your application/account
Forgot My Password: Your password can not be retrieved for one of the following reasons	Incorrect username	“Forgot My Username”
Forgot My Password: Your password can not be retrieved for one of the following reasons	Account has not been claimed	“Claim My Account”
Lookup Student ID: Bad Request: No student ID found	Incorrect information entered	Enter the username, date of birth, or SSN associated with your application/account
Claim My Account: At least one answer is too short. Minimum length: 3	Challenge question answer is too short.	Answers must be at least 3 characters in length. If two words are used, the first word must be longer than 3 characters.

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