Helpful Hints


Login Helpful Hints:

If you receive an error message, please try the following instructions before logging in, claiming your account, or resetting your password:

  • Remove all spaces after the information entered into each field
  • Manually type the information and avoid using AutoFill or auto-populated information
  • Clear your browser cache and cookies: Instructions
  • Open a “new incognito window” in Google Chrome: Instructions
  • Try logging in on a different device (phone, tablet, laptop, etc)
  • Open a different browser (Internet Explorer, Mozilla Firefox, etc)
  • After logging into MyViking, Enable Popups:    Instructions


Forgot My Username - Helpful Hints
  • The personal email address is not your email address
  • Your username is not your Student ID number
  • Your username is not an email address


Lookup Student ID Number - Helpful Hints
  • Your Student ID number is not your username.


How to fix common MyViking error messages

Click here for a list of common MyViking error messages and resolutions